Quest for Excellence delivers world-class leadership in customer service programmes for small, medium and large companies.
A committed, responsible, inspiring leader...
will develop his/her team through a culture of success...
enabling all team members to provide excellent customer service...
thus creating great customer loyalty which leads to great results.
A committed, responsible, inspiring leader...
will develop his/her team through a culture of success...
enabling all team members to provide excellent customer service...
thus creating great customer loyalty which leads to great results.
Quest for Excellence in a nutshell…
Since 2008, we have helped business leaders to understand how the most customer-focussed company in the world recruits, trains and empowers their leadership and management teams.
Quest for Excellence will share with you tips, tools and key techniques developed and used by Disney to train their leaders… and will guide you in implementing them in your business.
By utilising the above techniques, we have helped our clients to integrate higher standards of service excellence into their business, helping them to achieve amazing results.
We give you tools and techniques
that are easy to use
Staff are more easily able to remember our simple repeatable messages such as:
“Customers may not remember what you say, they may not remember what you do, but they will remember how you make them feel.”
We share messages and stories which help you understand how to dramatically improve your customer service.
Why choose Quest for Excellence?
Our collaboration with Disney Institute did not come about by ‘magic’.
We were invited to work with Disney Institute because they recognised that our customer service values and theirs were very similar.
- We are business people, not theoreticians
- Everything we do has a practical application
- We make a long-term commitment in all our client relationships, so we’re there when you need us.
- We make our work accessible to everyone
- We’re human beings, so we have fun and we care!
“I thought we offered a fantastic service; thanks to Quest for Excellence and Martin Lee for an amazing seminar.
I now know how to offer clients fantastic, fantastic, fantastic service!!”
- Alan Howard
"The impossible Mission Completed"
Presented to Martin Lee
Quest for Excellence delivers…
- Strategy Development and Implementation
- Business Growth and Profitability
- Financial Accountability and Responsibilities of the Board
‘Leadership in Customer Service’
- Professional Development seminars for Directors and Senior Management Teams
Coaching & Mentoring for Directors and Senior Leaders
Interactive Seminars and Inspirational Workshops for Senior Management Teams