“… I have branches taking staff out for coffee to check customer service, branches with mirrors by the phones and one branch searching the internet for smiley animal faces to place around private rooms to remind staff to smile!!!!!!!

I have had nothing but positive feedback and it’s really fantastic to hear”

Martin’s style and delivery is perfect, no “cringey” stuff, just a simple, honest approach…
…that if you don’t really understand and look after your most valuable customers somebody else will.

“The whole day was an eye-opener… it made me think about customer service differently”

“To have clear and defined values and standards for customer care and to ensure a consistent approach by all staff. Martin makes complete sense.”

“It has shown me how to give 100% to customer excellence, how to make the customer experience special … and how to answer customers’ questions in a way that exceeds their expectation.”

“Martin is inspirational, adding lots of value to work and discussions around Service Excellence.”

“Martin is fantastic! We brought him in for some leadership, customer service and general inspiration at a Rugby League Charity! I have found the workshops incredibly helpful and Martin will tailor the sessions to exactly what you want to cover particular issues/subjects. I would highly recommend!”

“Since I met Martin many moons ago I’ve enjoyed working with him and I have benefitted from his expertise, contacts and mentoring skills.”

“I am not that keen on courses at the best of times but yours I must say was excellent, all that you were saying makes perfect sense to me. Thank you for putting so much passion into your presentation; it was refreshing and fun.”

‘‘A great insight into bringing the best out of myself as a leader”