Case Study – Board Development

"Quest for Excellence have been proactively leading our Board development since 2013 showing outstanding commitment, great passion with a really fun and innovative approach.

With over 350 staff at 25 locations we asked QfE to embed customer service excellence in our business starting at Board level. As a family-led Board, we have really benefited from Martin’s depth of experience and expertise as well as from his patience and understanding of the challenges we face.

Martin and his colleagues have done everything we have asked of them and lots more too! Coaching and mentoring Board Directors; skills development for senior managers and providing bespoke customer service excellence seminars. Our teams have been inspired to deliver outstanding customer service.

We’ve achieved our strategy of significantly increasing our market share; the company is growing rapidly and we definitely have Martin to thank for this”

Anton Littler, Managing Director, Alan Howard Ltd, Jan 2020


Case Study – Board Development

"Martin has been a real asset, chairing our Board Meetings; we've benefited enormously from his insight and business experience. He's guided the development of our business plans, helped us create a new structure for the business and supported team development.

He has been as inspirational as he has been challenging ... he’s had an enormous impact on our strategic approach and commercial well-being. The value he's been able to add to our service standards from his relationship with the Disney Institute has been the icing on the cake!”

Hems de Winter, Owner & Managing Director, de Winter PR & Marketing

Quest for Excellence took a long-established business through a business transformation change programme; they have won a number of prestigious awards and seen income and profits grow significantly

  • North West PR Agency of the Year
  • NW Business Insider Young Marketing/Media Professional of the Year