In 2012 and 2013 Quest for Excellence delivered bespoke seminars to around 800 volunteers in Manchester, Leeds, Cardiff and London and supported them at games, including the World Cup Final, throughout the tournament.
Quest for Excellence helped to launch the Rugby League’s Touch Rugby programme, including carrying out audits and training for a number of venues
“RLWC2013 initially appointed Martin to undertake a short motivational speech for around 250 people at the initial induction of our volunteers – who were known as Team 13.
We received huge amounts of positive feedback from Martin’s presentation on customer service, so we employed Martin to deliver a more detailed series of 8 sessions for our cohort of almost 800 volunteers.
Due to the number of tournament venues (21), the number of volunteers and the geographical spread we needed someone who could be nimble and who could articulate our aspirations in an engaging manner.
Quest for Excellence and Martin specifically understood our needs and was able to interact with the volunteers directly delivering relevant, entertaining topics that aimed to challenge and support the volunteers in the period before they were deployed.
We had several planning meetings with Martin and found him to be innovative whilst taking the time to understand our organisational structure, resources and the outcomes that we wanted to achieve.
Martin’s approach was first class - overall he was a pleasure to work with.”
Jon Dutton, Operations Director, Rugby League World Cup 2013
(now Chief Executive of Rugby League World Cup 2021)