Having previously met and discussed outstanding customer service with James Timpson, Managing Director of Timpson Group, Quest for Excellence organised a bespoke seminar at Disney Institute in Florida for James and his Chairman (John Timpson). They returned to the UK full of ideas but unsure about how to implement this within their business as part of their Getting Better, Getting Bigger Strategy. Further discussions with Martin Lee led to Quest for Excellence being engaged by Timpson Group to deliver a full day seminar for the senior leadership team.
The following day, having received tremendous feedback on the seminar from colleagues, James asked Quest for Excellence to deliver a further seven seminars for colleagues across the UK, working closely with their Head of Training.
Quest for Excellence delivered a total of 8 ‘Quests’ to some 200 of our senior and middle management team across the Group, focusing on leadership excellence, customer service excellence and customer loyalty.
"Martin led the courses with great style and good humour, clearly having researched well the Timpson culture and ethos, and engaged easily with our management team.
As we drive forward our ‘Getting Bigger Getting Better’ initiative, our colleagues now feel energised and equipped with a stronger toolbox to deliver excellence in all we deliver…”
Peter Harris, Training Director, Timpson Group